Water Damage Restoration

We proudly serve New London, Windham, Tolland and Middlesex Counties

The longer you leave it, the worse it gets

I’ve witnessed firsthand the devastating effects of water damage on homes and businesses. You’re about to see what water damage restoration is, how water damage can impact your health, and how a professional restoration company like ours can help you recover from this challenging situation.

When water damage strikes, it can be a devastating experience

Whether it’s a burst pipe, a flood, or a leaky roof, water can cause significant damage to your home or business. But don’t worry, PureOne Services is here to help.

We specialize in water damage restoration and are committed to returning your property to its pre-damage condition as quickly and efficiently as possible.

Regain Control

Establish a Healthy Home

Enhance Property Value

Contact PureOne Services today, and let us restore your home or business to its former glory. Remember, when it comes to water damage restoration, there’s only one choice – PureOne Services.

Water Extraction | Flooded Basement Repair  | Water Drying Services

Why you should choose us:

  1. Expertise: Our team of professionals has extensive experience in water damage restoration. We know how to handle any situation, no matter how severe.
  2. Fast Response: We’re available 24/7, and we respond quickly to minimize the damage and start the restoration process as soon as possible.
  3. Comprehensive Services: We don’t just remove the water. We also dry and dehumidify the area, clean and sanitize, and restore any damaged structures or items.
  4. Customer Service: We’re committed to your satisfaction. We’ll work closely with you throughout the process, keeping you informed and answering any questions you may have.

Water Damage Restoration: Protecting Your Home and Health in Connecticut

As an environmental and disaster restoration company owner serving Connecticut, including New London, Waterford, and Norwich, our team has extensive experience in the local community. Please let me explain the details…

What is Water Damage Restoration?

Water damage restoration is the process of mitigating the effects of water intrusion on your property, whether it’s caused by a flood, a burst pipe, or any other water-related incident. Water damage restoration aims to return your home or business to its pre-loss condition while preventing further damage and health risks.

The Water Damage Restoration Process

  1. Inspection and assessment
  2. Water extraction and removal
  3. Drying and dehumidification
  4. Cleaning and sanitization
  5. Restoration and repair
What makes the inland cities of South Eastern Connecticut more susceptible to water damage?
Proximity to Rivers and Streams

Many inland cities in southeastern Connecticut, like Norwich, are situated along rivers like the Thames, Shetucket, and Yantic. These waterways are prone to flooding during heavy rains and snowmelt, putting nearby communities at risk. For example, the March 2010 floods caused by heavy rains and snowmelt led to significant flooding in Norwich, with the Yantic River cresting over 11 feet above flood stage.

Varied Topography

The topography of southeastern Connecticut includes low-lying valleys and floodplains and higher-elevation hills and ridges. During heavy precipitation events, water rushes down from the higher elevations. It can pool in the valleys, overwhelm stormwater infrastructure, and cause flooding in cities like Norwich, which are situated in these low-lying areas.

Aging Infrastructure

Increasing Precipitation and Heavy Rainfall Events

Climate change is causing an increase in annual precipitation as well as more frequent heavy rainfall events in Connecticut . These changing precipitation patterns raise the flood risk, particularly for inland cities in vulnerable low-lying areas and floodplains. From 1958 to 2012, the northeast saw more than a 70% increase in rainfall measured during heavy precipitation events .

Aging Stormwater Infrastructure

Some inland cities in southeastern Connecticut have older stormwater and drainage systems not designed to handle the increasing volumes of water from heavy rains and snowmelt. When these systems are overwhelmed, it can lead to localized flooding in streets and neighborhoods .

Development in Floodplains

Despite the flood risks, development has occurred in floodplains and low-lying areas near rivers in many inland Connecticut cities over the years. Impervious surfaces like pavement and buildings in these vulnerable areas can exacerbate flooding by preventing water absorption into the ground .

What makes the coastline cities of Connecticut more susceptible to water damage?
Low-Lying Topography

Many coastal areas in Connecticut, like New London and Waterford, are low-lying and close to sea level 

1. This makes them naturally prone to flooding from high tides, storm surges, and rising sea levels. As sea levels rise due to climate change, the risk of damaging floods in these low-lying areas will increase 2.

Aging Infrastructure

Some coastal cities in Connecticut have aging stormwater and drainage infrastructure that is not equipped to handle increasing volumes of water from heavy rains and rising seas. This can lead to backups and overflows during flood events.

Exposure to Storms and Storm Surges

Connecticut’s coastal cities are directly exposed to major storms like Nor’easters and hurricanes that blow in from the Atlantic. The storm surges, and heavy rains from these storms can cause severe flooding, especially when they coincide with high tides. For example, Superstorm Sandy in 2012 drove destructive storm surges into coastal cities, cutting power to 98% of homes and businesses in some areas 3.

Urbanization and Development

Disappearing Natural Buffers

Natural coastal defenses like dunes, wetlands and oyster reefs that historically buffered Connecticut’s coast from flooding are disappearing due to development and erosion 5. For example, many of Connecticut’s beaches are eroding because they rely on a limited supply of sand from local sources, unlike barrier islands with offshore sand supplies.

The Health Impact of Water Damage

Water damage can lead to health concerns if not addressed promptly and adequately. Some of the potential health risks associated with water damage include:

Mold Growth

  • Respiratory issues, such as coughing, wheezing, and asthma attacks
  • Allergic reactions and skin irritation
  • Headaches and fatigue

Bacterial and Viral Infections

  • Gastrointestinal illnesses
  • Skin infections
  • Respiratory infections

How Our Water Damage Restoration Services Can Help

If your home or business in Connecticut, including New London, Waterford, or Norwich, has suffered water damage, our experienced restoration team is ready to assist you. We provide comprehensive water damage restoration services designed to minimize the impact on your property and health.

24/7 Emergency Response

We understand that water damage can happen anytime, so we offer 24/7 emergency response services. Our team will be at your doorstep promptly to assess the situation and begin the restoration process.

Advanced Equipment and Techniques

Our technicians use state-of-the-art equipment and proven techniques to extract water, dry and dehumidify your property, and thoroughly clean and sanitize all affected areas.

Mold Prevention and Remediation

To prevent mold growth and protect your health, we take proactive measures during the water damage restoration process. If mold is already present, our certified mold remediation experts will safely remove it and provide guidance on preventing future mold issues.

Restoration and Repair

Our team will work diligently to restore your property to its pre-loss condition, handling any necessary repairs or reconstruction along the way. We’ll keep you informed throughout the process and ensure that your home or business is safe and comfortable once again.

If you’re facing water damage in Connecticut, including New London, Waterford, or Norwich, don’t hesitate to contact our professional water damage restoration team. We are committed to providing you with the support, expertise, and care you need to overcome this challenging situation and protect your health and property.


3 most common questions about water damage

  1. Can I trust you?
    Absolutely. We were born and raised in the area and have deep roots here. We are part of a national franchise with multiple certifications.
  2. How quickly can you get here?
    We are open 24/7, and once we receive your call, we will immediately begin the dispatch process to send someone to you. In many cases, it takes one hour or less.
  3. Do you take insurance?
    We take all insurance. Or if you choose not to use your insurance, we can help you with that too.

Here are the key steps in the water damage restoration process:

1. Inspection and Assessment

A professional restoration company will thoroughly inspect your property to assess the extent of the water damage. They use advanced equipment like moisture detectors and hygrometers to determine how much restoration work is needed.

2. Water Removal and Extraction

The next crucial step is to remove all standing water as quickly as possible using powerful pumps and extraction units. The longer water sits, the more damage it causes.

3. Drying and Dehumidification

After water removal, the restoration team strategically places air movers and dehumidifiers to draw out remaining moisture from surfaces and the air. Proper drying prevents warping, swelling, and mold growth. This step can take several days.

4. Cleaning and Sanitizing

All affected areas need to be thoroughly cleaned and sanitized using professional products to prevent contamination and mold. Antimicrobial treatments are often applied.

5. Restoration and Repair

The final step is to restore and repair any damaged materials. This could involve minor fixes or major reconstruction of walls, floors, etc. The goal is to return your property to its pre-damage condition.

The key is to act fast and let water damage restoration professionals handle the process to mitigate damage and prevent mold. They have the expertise and equipment to do the job properly and efficiently. If you’re facing water damage in Connecticut, including areas like New London, Waterford, or Norwich, contact a reputable restoration company right away.

The water damage restoration process typically takes anywhere from a few days to several weeks, depending on the extent of the damage and the size of the affected area. Here’s a breakdown of the timeline for each step:

1. Inspection and Assessment

This initial step usually takes a few hours. The restoration team will thoroughly assess the damage and develop a plan of action.

2. Water Removal and Extraction

The duration of this step depends on the amount of water present. It can take anywhere from a few hours to a day or two to remove all standing water.

3. Drying and Dehumidification

This is the most time-consuming step. It can take several days to a week or more to completely dry out the affected areas, depending on the level of saturation and the types of materials involved (drywall, wood, etc.).

4. Cleaning and Sanitizing

Once the area is dry, the cleaning and sanitizing process typically takes a day or two.

5. Restoration and Repair

The length of this final step varies greatly depending on the extent of the repairs needed. Minor repairs might be completed in a day or two, while major reconstruction could take several weeks.

On average, the entire water damage restoration process often takes about 1-2 weeks, but it’s important to note that every situation is unique. The best way to get an accurate timeline is to consult with a professional restoration company. They can assess your specific situation and provide a more precise estimate.

If you’re dealing with water damage in Connecticut, including areas like New London, Waterford, or Norwich, don’t hesitate to reach out to a reputable restoration company. Acting quickly is key to minimizing damage and getting your property back to normal as soon as possible.

Why Choose Pure One Services

  1. Live Operator serving South Eastern Connecticut, 24 hours a day, seven days a week, including holidays 
  2. Experienced Norwich, New London, Waterford, and Ledyard, Connecticut, Water Damage Technicians 
  3. Quick Response Time To Norwich, New London, Waterford, and Ledyard, Connecticut.
    (We arrive within 2 hours; our average response time frame is within 60 minutes)
  4. Self-pay clients receive competitive rates
  5. Pure One Services Employees Have Passed A Background Test 
  6. Pure One Services Employees Wear I.D. Badges 
  7. Pure One Services Is A Preferred Vendor For Many Insurance Companies 
  8. Proven Track Record Proven By Our 12th Anniversary
  9. Additionally, we ensure that your insurance company covers our work.
  10.  Keeping your out-of-pocket expenses to a minimum is our goal.